The sector of advanced business services in Poland is often referred to as “a giant that has grown in the shadow of the mining and energy industries.” It is very well-said, indeed. The sector is growing rapidly, approximately by an average of 20% annually! Currently, Poland is home to 700 BPO/SSC companies employing ca. 170 thousand people. The highest investment growth is reported in areas related to document management services, development of commercial networks, e-commerce, teleshopping, and IT. We have reached our current status thanks to significant foreign investment. The Polish market has managed to attract such global giants as CapGemini, Accenture, IBM, Orange, HP, and Infosys. The success of companies that have invested in Poland encourages other sector players. What Poland attracts business leaders with? It is the cultural and geographical proximity to Western Europe, relatively low labour costs coupled with high service levels, a huge number of well-educated and specialized staff, modern infrastructure and a reliable legal setting.

Although the preferred locations are now Warsaw, Kraków, Wrocław and Tri-City, Opole is doing well in attracting new investors. Besides qualified and German-speaking personnel, Opole municipality offers various support, such as new tax exemptions for companies building office space of at least 1.5 thousand m2 to accommodate customers of the business services sector.

Initiatives aimed to facilitate business bring measurable benefits. Earlier this year, another international company, Ista Shared Services Polska, opened its office in Opole. Arkadiusz Wisniewski, Mayor of Opole, says, “Opole is the best destination for advanced business services projects. The labour market is very business-friendly, and the public universities, like the University of Opole and the University of Technology, are ready to adapt their curricula to meet the needs of a particular prospective employer.”

To fully tap this potential, the authorities of Opole are going to hold the 4th edition of the conference, Green Light for BSS. Development Prospects For Modern Business Services in Opole, on 13 September 2016. Everybody is welcome. Together with the representatives of the central government, HR companies, Polish and foreign investors and the industry-best experts, we will seek answers to the most important and topical questions concerning the outsourcing sector.

The delegates will discuss, inter alia, how to design and develop more advanced and complex services for both domestic and foreign businesses; how to professionalize the services centres grown with the Polish capital; as well as how to establish and foster a long-term and successful cooperation with external customers.

13:30 -14.00
14:00 – 14:10 Welcome speech
Andrzej Buła, Marshal of Opole Voivodship
Arkadiusz Wiśniewski, Mayor of Opole
14:10 – 14:30 Presentation: Focus on Opole. Investment Opportunities and Prospects for the Coming Years
Wiktor Doktór, President,  Pro Progressio
14:30 – 15:15 Discussion: How to Grow and Strengthen the Business Services Sector in Opole

  • business and education cooperation in developing university programmes and promoting the sector among university graduates
  • are Opole-based higher education establishments open to business?
  • how to design a comprehensive advertising campaign showcasing the best of the Opole Region?
  • the significance of soft factors (quality of life, cultural offering, leisure and recreation opportunities) in the investment process
  • modern office space – investors’ expectations

15:15 – 16:15 Lunch / Networking
16:15 – 16:35 Presentation: Polish Service Providers: the Expectations of German Investors
Stephan Fricke, Prezes, Deutscher Outsourcing Verband
16:35 – 17:20 Discussion: Find a market niche. Specialisation of business service centres as development opportunity for emerging markets.

Moderator: Marcin Nowak, Delivery Centre Director CEE; Head of Global Distributed Smart Services, Capgemini Poland
Ryszard Pazdan, CEO, Atmoterm
Alina Rudnicka – Acosta, CEO, Impel Business Solutions

17:20 – 17:35 Presentation
17:35 – 17:40 Conference Wrap-Up
Cocktail / Networking
20:00 After Party
Nadchodzące wydarzenia/konferencje